Young and well-off customers are less loyal to their banks
On the 07.10.20 at 8:01AM
A study found banking customer attrition of 5.5% in 2019 in Europe, up from 4.8% in 2018. This trend is likely to continue after the crisis.
Bain & Company, a consulting firm, on 9 July presented the findings of its annual survey on retail banking customer mobility.